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How to fix the JBL Flip 7

Get your JBL Flip 7 speaker working again.
By

Published onMarch 19, 2025

If you’re having issues with your JBL Flip 7, here is a troubleshooting guide. From factory reset, pairing, cleaning, and locating the serial number, we got your back. As durable as a portable speaker can be, over time problems can still arise. To learn more about this popular speaker, make sure to check out our JBL Flip 7 review.

How to factory reset JBL Flip 7

Pressing the play and plus button
Jhaycee Calvez / SoundGuys
Pressing the play and plus button factory resets the JBL Flip 7.

The best way to start troubleshooting is to restart the Flip 7. Here’s how to factory reset the JBL Flip 7:

  1. Turn on the JBL Flip 7
  2. Hold the Plus and Play buttons on the side of the Flip 7 for 3 seconds or until the Flip 7 turns off.
  3. Turn it back on to bring the JBL Flip 7 into pairing mode.

How to put JBL Flip 7 into pairing mode

Pressing the Bluetooth pairing button on the right hand side of the JBL Flip 7
Jhaycee Calvez / SoundGuys
Press the Bluetooth pairing button to start pairing.

If you’re having trouble connecting to the Flip 7 you may need to connect manually. Here’s how to manually pair the JBL Flip 7:

  1. Go into your device’s Bluetooth settings and ensure that Bluetooth is enabled.
  2. Press the Bluetooth button on the Flip 7.
  3. Go to the list of available Bluetooth devices, select the Flip 7, and you’ll hear a chime once it connects.

How to use the JBL Flip 7 in stereo mode

Stereo Mode in the JBL application
Jhaycee Calvez / SoundGuys
Use the app to create a stereo pair of JBL Flip 7 speakers.

You can connect a second Flip 7 to enable stereo mode. Just make sure to keep in mind that you’ll need to have another Flip 7 specifically to use it in stereo mode. Here’s how to connect two JBL Flip 7 speakers in stereo mode:

  1. Press the Auracast button on the Flip 7 you are already connected to.
  2. Press the Auracast button on the second Flip 7.
  3. Go into the app and you’ll be able to find both speakers and set them to stereo mode.

How to use a wired connection with the JBL Flip 7

Connecting a phone with USB connection to
Jhaycee Calvez / SoundGuys
You can use a wired connection with the JBL Flip 7.

If you want to get full lossless audio via the wired connection on the JBL Flip 7, here’s how you can connect the JBL Flip 7 for a wired connection:

  1. Plug your phone into a USB-C cable.
  2. Press and hold the play button while inserting the other end of the USB-C cable into the Flip 7.
  3. A chime will sound when done correctly.

How to clean the JBL Flip 7

Brushing the JBL Flip 7 under running water
Jhaycee Calvez / SoundGuys
Washing the JBL Flip 7 is possible thanks to IP68 water resistance.

To clean the JBL Flip 7 you can dip it under water, thanks to its IP68 water resistance rating. Here’s how to clean the JBL Flip 7:

  1. Brush any large debris on the JBL Flip 7.
  2. Run the JBL Flip 7 under some water and wipe with a cloth.

How to charge the JBL Flip 7

If you’re unable to charge to Flip 7 it’s because there may be water or other debris in the charging port. Here’s how to charge the JBL Flip 7:

  1. Brush any debris out of the charging port.
  2. Plug in the USB-C cable into the Flip 7.
  3. The charging indicator will flash to indicate charging.

How to remove the strap of the JBL Flip 7

Pointing to the JBL Flip 7 strap release button
Jhaycee Calvez / SoundGuys
You can swap between a carabiner and a strap on the JBL Flip 7.

Here’s how to remove the strap of the Flip 7:

  1. Next to the strap is a textured button, hold down the release button.
  2. Pull out the strap.

How to find the serial number of the JBL Flip 7

JBL Flip 7 serial number is located just underneath the clip
Jhaycee Calvez / SoundGuys
The serial number of the JBL Flip 7 is under the clip.

You can find the serial number of the JBL Flip 7 under the strap. If you’re having trouble unhooking the strap from the Flip 7, here’s how to unhook the strap from the Flip 7:

  1. Next to the strap is a textured button, hold down the release button.
  2. Pull out the strap.
  3. Underneath where the strap was inserted there is an exclamation mark, on the bottom of the mark is the serial number.

FAQ

No, it only provides wired audio connection via usb. A USB-C to 3.5mm Aux jack does not work either.

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No it does not. It still works as an output but you'll have to rely on your devices microphone.

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Yes, the JBL Flip 7 is IP68 water resistant and can be submerged in fresh water to a maximum depth of 1.5 metres for up to 30 minutes, and protected from dust.

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