All products featured are independently chosen by us. However, SoundGuys may receive a commission on orders placed through its retail links. See our ethics statement.
Samsung confirms Galaxy Buds 3 Pro shipments have been suspended
- Samsung has suspended shipments of the Galaxy Buds Pro 3 due to a quality control issue.
- Reports from users indicated that ear tips were easily torn when removed from the buds.
- After initial signs of the delay, it has now been confirmed in a statement from the manufacturer.
After initial indications that shipments of the Galaxy Buds Pro 3 were being suspended due to a quality control issue, Samsung has now confirmed the delay in a statement to our sister site, Android Authority.
Following the unveiling of the wireless earbuds at the Galaxy Unpacked event in Paris last week, shipments were due to begin on July 24. However, early owners have reported several issues, the most common of which was that the ear tips were easily torn when removed from the earbuds.
The manufacturer initially recommended a method to remove the ear tips safely, but the Samsung online store then started showing a delay of shipments until August 28. Other retailers also reacted to the problem, with Best Buy stating that the product is “coming soon” and Amazon pulling its listing of the earbuds altogether.
After being contacted for comment by Android Authority, Samsung’s statement confirmed that “to ensure all products meet our quality standards, we have temporarily suspended deliveries of Galaxy Buds 3 Pro devices.” This development built on an earlier statement from Samsung Korea, in which it issued an apology and indicated that further checks would take place before the 24 July release date.
The Samsung statement to our sister site referenced “reports relating to a limited number of early production Galaxy Buds 3 Pro devices,” indicating that it may not be an inherent problem in the design of the buds. There is also no sign yet that the company intends to recall any models that have already been sent to retailers or customers.
A further statement from a Samsung spokesperson made to SoundGuys largely repeated the same position:
“There have been reports relating to a limited number of early production Galaxy Buds3 Pro devices. We are taking this matter very seriously and remain committed to meeting the highest quality standards of our products. We are urgently assessing and enhancing our quality control processes. To ensure all products meet our quality standards, we have temporarily suspended deliveries of Galaxy Buds3 Pro devices to distribution channels to conduct a full quality control evaluation before shipments to consumers take place. We sincerely apologize for any inconvenience this may cause.”